Award-winning support all day, every day.

Outstanding technical support available every single minute of the year. No exceptions.

Support how you want it. When you want it.

Customer Service

Dedicated, cross-trained technical support

Our expert support team is ready to help you with problems ranging from terminal errors to connection issues, and more. Whatever industry or size of your business, our team is capable and ready to resolve any issues as thoroughly and quickly as possible.

U.S.-based Support

Don’t worry about errors in semantics or “experts” who don’t actually know anything about payment processing. Our technical support team is based right here in the U.S., and every technician is a payments processing expert in their own right.

Get help via phone, email, or live chat.

Prefer to just hop on the phone? We’re here. About to head to a meeting but need something resolved by the time you get out? Just shoot us an email or message us on our website’s live chat, and we’ll take care of it. Whatever your preferred medium, we’ve got you.

Say goodbye to frustuation

We monitor our wait times very closely and are extremely respectful of your time. We understand that every minute you spend on support and fixing an issue is money you could be earning elsewhere. We’ll get you back up and running in record time.

Less downtime. More money.

Problems happen. People mess up — that’s just the nature of running a business, but that doesn’t mean you can’t prepare for it. We make sure your damage is minimized by always being here to tackle a problem at a moment’s notice. This means more uptime (and more money) for your business.

Resource Center

Want to learn for yourself? We get it. The more you understand about your payment processing system, the better decisions you’ll be able to make for your business. We have a consistently updated resource center that’s full of information covering everything from the nitty gritty of transaction fees to common support questions.

Go somewhere
Detailed FAQ

Sometimes you just want the answer now. Our FAQ is full of common questions coupled with thorough answers.

Go to our FAQ

Our merchants love our support

“I saved 33% on all my merchant activity... As a small business, this means a lot! The service I received during my transfer was outstanding! Thank you... and I will be sending many other businesses your way.”

-Michael, Owner, Map Therapy

... We have been very pleased with the continual cost savings and attentive service we receive from Tidal Commerce.

Deborah Grisko, President & Chief Executive Officer , AlmostHome Kids

Save money with better service.

We're here to help make your business grow. Contact us today.



Make the switch