Be a part of our growing team!

Tidal Commerce Logo

Merchant Support Specialist

Oak Brook, IL

Tidal Commerce, a payments technology company, is looking for a full time, in office Merchant Support Specialist. The primary role of Merchant Support Specialist is to serve as a liaison to the merchant and ensure that the merchant maintains a positive relationship with Tidal Commerce by providing support with hardware and software as well as answering account and billing questions.

Merchant Support Specialist will manage inbound calls from merchants requiring assistance for a variety of matters such as:

  • Terminal support & troubleshooting
  • Access Legacy System to build, support & update POS Terminal Software (training provided)
  • Authorization verification
  • Reconciliation assistance
  • Account update requests
  • Assistance with navigating online reporting

Required skills:

  • Passionate about learning and staying up to date with the latest technologies
  • Team player
  • Detail-oriented
  • A clear communicator
  • Have a positive attitude
  • Above average technical knowledge
  • Ability to develop relationships and establish trust quickly
  • Comfortable providing both verbal and written assistance

What we offer:

  • Competitive salary
  • Fully paid health insurance premiums
  • Dental, vision, and 401k
  • Ergonomic Herman Miller chair, adjustable sit/standing desk, multiple monitors
  • Free lunch on Fridays
  • Opportunity for growth

The best qualities of a startup with the stability of a company with 1000+ customers.


Apply Now!