A lot of people don’t know this, but the interchange rates are actually published by the card brands. As a matter of fact, on our web website we have a link to Visa and Mastercard’s published rates. Competitors like to take advantage of that and give you statements that are very hard to read and convoluted. We have no hidden fees, we don’t inflate interchange, and all you have to do is call us up and we’ll give you a free rate analysis to show you exactly what you’re paying and why you’re paying it.
Our customer support team is based here in the USA. We have 24x7x365 technical support and our account specialist pick up on an average of 7 seconds. We work with our merchants on PCI compliance and we also have dedicated chargeback specialists. What that means for you is that your money is safe.
What’s the definition of transparency? It’s see see through. What other vendor can you sit down and actually do the math and see how much you’re paying to that vendor. We have no cancellation fees, no hidden fees, no inflated interchange. And we have the best customer education in the industry. You can go to our website and learn best practices for accepting credit cards and best practices for protecting your data.
Our dedicated support team actually cares about your business. They care whether or not you get your money. They care when you get your money. Do to our 50+ years of experience, dedicated support staff, personalized service, and zero complaint with the BBB for 13 years. No company out there can boast that.
Ever heard of a little thing called ‘liquidated damages’. A lot of our competitors like to charge that. Liquidated damages essentially means you’re paying the remainder of the amount of time you have on your contract times your monthly fee, whether you’re doing business with them or not. The other guys have outrageous fees and lock you into contracts that you can’t get out of. That doesn’t happen here.
What happened to Premier Payment Systems? Premier Payment Systems became Tidal Commerce starting in 2017. It’s the same great company with the same great service and great value. Just a new name, new logo, and some great new products in the pipeline! Have your service offerings changed? Yes. But in a good way! Tidal will continue to offer all the same great services as Premier along with some new and improved ones.
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